Unique Jewelry and Home Accents to Express Your Own Zen-Style!
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Shipping & Returns

SHIPPING & RETURNS

United States and Canada:

We offer FLAT RATE Shipping of $1.99 on all orders within the Continental US and Canada unless otherwise noted on larger items.

FREE SHIPPING on orders of $15 or More!!

Any exceptions will be clearly indicated. You will have an opportunity to review all charges before checking out.

Shipping Time  

Most items in our catalog are hand-crafted and ship directly from the manufacturer. Orders should be received within 10-15 business days of your order date. 

Email confirmation of all orders will be sent immediately. For your peace-of-mind you will also receive package tracking information once your item ships.

International Shipping: 

We offer a flat rate of $7.00  Please allow 12-21 days for delivery.

Product Variations:

Many of our products are handmade by skillful by artisans. Slight variation may occur in color, size and design enhancing individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to natural variations in the wood/material, or the settings of your computer screen. We do not offer any warranty on the handmade products past our standard return policy deadline, especially on jewelry and personal items.

 

Returns

Having second thoughts about your purchase? It’s OK – we're here to help. We're happy to accept unused items within 30 days of the date of purchase and the product must be returned within 10 days of the return authorization having been issued.

Note that shipping charges are non-refundable.

If your order was damaged in transit: Just let us know
All orders are carefully packaged. However if there is any damage to the package in transit, please email us at support@thingstozenabout.com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available.

We cannot issue any refunds or exchanges for the return of certain items, including if the item that has a return post-mark dated after the 15th day return period or if the item  is not in its original condition.

Handmade Disclaimer: 

Many of our products are handmade by skillful by artisans. Slight variation may occur in color, size and design enhancing individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to natural variations in the wood/material, or the settings of your computer screen. We do not offer any warranty on the handmade products past our standard return policy deadline, especially on jewelry and personal items.

How to return products
Enclose your packing slip and the merchandise in a secure package and ship to the address below within 30 days of your original order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to

Things to Zen About

Customer Returns

209 S. Dryden Place

Suite 1W

Arlington Heights, IL 60004

If you have misplaced your packing slip, please include your name, address, reason for return, order number (if available), along with the merchandise you wish to return.

If you need further assistance prior to returning your item(s), please email us at support@thingstozenabout.com

Failed Delivery Attempts / Refused Delivery
Most orders are shipped via UPS and USPS. The shipping company will make up to 3 delivery attempts to deliver your order. If a package is returned to us due to failed delivery attempts or due to refused delivery, your order will be subject to our return policy as follows: Customers will be responsible for all charges associated with shipping and handling plus 10% restocking fees. Once the merchandise is returned to our warehouse, we will issue a credit on the amount you paid less shipping and handling (both ways) and  a 10% restocking fee will be assessed. This rule applies under both refused delivery and failed delivery attempts.

 

 
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